Across the country on any given day, someone in management is uttering the phrase ‘where did it all go wrong?’ Conventional wisdom says you look at your people and then your process and you work backward to spot dependant variables and points of failure. I sit on the other side of the bench. As a Process Improvement Consultant, certain situations have left me in awe of how little decision makers rely on common sense. If you really want to find the root cause, stick to these guidelines.
Read the entire article at: http://www.examiner.com/small-business-insights-in-national/looking-for-root-cause-all-the-wrong-places