Every business can be improved. Somewhere along the line, a process can be streamlined or enhanced that could save your company a lot of money and time. Through our business consulting services , we’ll work with you to iron out your processes to create a smoother, slicker operation.
Below are just a few case studies of how SPC Business Consulting has helped local businesses.
NCMA (National Childminding Association)
NCMA is a non-profit organization looking to have a business booklet developed that would help their participants understand business processes and situations.
SPC worked with NCMA to create a business booklet that created a foundation for building business processes. The booklet provided vital information for over 480,000 members on how to build processes for:
- Determining Fees
- Building budgets
- Cost control
- Operational organization
The booklet will help reduce the number of independent Childminders that see their business close within the first two years. In addition, the booklet provides Childminders with a resource that will teach them to grow and develop their business using sound business processes and advice.
Non-profit Educational Organization
A non-profit educational organization was experiencing duplicate purchases, overdue payments and a backlog in accounts payable leading to interest and late fees.
SPC worked with the organization to develop a new financial control process for their Executive Board. A process was designed that required a 3 point control system for all purchases and dual authorization for all invoices over 30 days.
The Executive Board was restructured so there was a central point of contact for all communication and a central point for all financial issues. The new process was instrumental in identifying the areas of the organization that were abusing the financial structure and allowed the Executive Board to institute a set of controls that eliminated undocumented purchases and required approval for items purchased with organizational funds.
As a result of this new structure, duplication of payment was eliminated and the board was able to enjoy the organization operating within budget. Time spent on administrative duties decreased 50% and Executive meetings experienced significantly reduced time spent researching and responding to payment requests.
Oil & Energy Company
Significant delays in manufacturing and dispatch goods meant this Oil and Energy Company was experiencing high staff turnover, decreased customer satisfaction and increased spending.
The Contract Services division was responsible for the intake, processing, development and dispatch of bespoke manufactured goods for clients. SPC analyzed the current processes and issues defined by the key staff members. These processes were then mapped and SPC used the company's KPI's to determine where the challenges were originating.
This identified that because the engineers and manufacturing staff were not consulted during the sales process, the target dates set for delivery were unrealistic therefore causing the problems.
SPC developed a process giving the administrative staff 24 hours to acknowledge customer inquiries and 24 hours to respond. This gave 48 hours to determine the most effective course of action for a customer complaint or request. Once the request was received it was forwarded to the Chief Engineer who would review it and determine whether an engineer would need to conduct an onsite repair.
By reviewing the requests and predetermining the necessity of a site visit, the new process saved the company $25K per month. The senior administrative staff saw their workload reduce by 19.2% and created more involvement, responsibility and a significant reduction in overtime.
Since implementing the new process, the company has been able to focus on its core business with the staff showing increased confidence and proactive involvement in company developments.